Frequently Asked Questions

  • What is Remote Supports Technology and what can it provide?

    • Remote Supports Technology or Remote Support Services (RSS) can include but is not limited to: sensors, intercoms, alarms, call pendants, cameras, audio devices, cell phones, security systems, wander guards/alerts, and oven and stove top safety features. These devices can:

      • Assist in maintaining your privacy and independence.

      • Enhance your quality of care when support is already in place.

      • Give peace of mind that you will be assisted or others will be notified in a time frame you determined.

      • Track patterns or trends in your lifestyle that may help you live a better life.


  • How Does RSS Work?

    • The sensors report to a centralized hub in the home which transmit data to the cloud.  That information in continuously viewed by THS Response specialists to ensure no data is missed.  We work with the team to create an individualized plan to meet health and safety requirements.  Once a plan is in place, our Response Specialists know exactly how to respond in the case of an alert.  A call tree is also put in place to ensure someone is there to receive the data and make the necessary calls.  We believe Remote Supports is a great way to increase the independence of an Individual, save money and ensure health and safety!


  • What about Cameras?

    • Using Cameras as part of your Remote Support System is COMPLETELY UP TO YOU.  THS has solutions that will ensure health and safety with or without cameras.


  • How Long does it take to start Remote Support Services?

    • This is completely dependent on the Individual and how comfortable they are with turning on services.  THS can have everything installed and functional within 1 week.


  • How do you Transition someone to RS Services?

    • This depends on the comfort level of the Individual receiving the services.  There are many options here and we can accommodate whatever the team identifies as the safest method, but typically, we will transition individuals in one of 2 ways:

      • Immediate Transition: This method identifies a date for the services to be turned on and RM services begin.

      • Gentle Transition:  With this method, we can gradually back off staff little by little until Staff are completely replace by the RM services.  This process is time specific to each individual to ensure their comfort and therefore varies in the time to implement.


  • What happens in the morning?

    • There are several different ways to ensure an Individual has support in the mornings.  Some of the most common solutions are:

      • A staff member is sent to the Individuals home to make sure the morning routine and schedule is adhered to.

      • THS can assist the Individual with prompts, alerts and motivation in the morning so they can stay on schedule.

  • How fast can a caregiver get to my home if there is an emergency?

    • As a part of the licensing process, your Provider must develop and provide you with policies, procedures, and response protocols. You must give your consent before use of technology is implemented. The statute requires that “The backup support person shall arrive at the individual's residence within a reasonable amount of time (to be specified in the individual service plan) when a request for in-person assistance is made”(5123:2-9-35(D)(2)(k)(ii)). This provision is to ensure you and your Provider practice how to respond per the protocol established for you. If you live in your own home or another licensed or non-licensed home, you should ask your Provider for the same procedures and protocols to ensure you are comfortable with the level of risk present with whatever response time is decided upon.


  • What does Remote Support Technology look like for me?

    • You will have an individually designed response protocol specifying which situations will require an onsite caregiver to respond, which scenarios require a remote caregiver to respond, and which scenarios require no response.


Below are some scenarios of how technology can be used to give you more independence while meeting health and safety needs. Specific response protocols should be documented in the individual’s care plan.


Scenario A: An individual wakes up worried because he forgot what time he has to be at work. He pressed his call-for-help button and a Response Specialist responds to his call over a home intercom where the individual can see and talk to the remote caregiver. The individual and remote caregiver discusses his work schedule situation. The remote caregiver has access to the individual’s work schedule and shares with him his plan to get up and prepare for work. The individual goes back to sleep and no further action is needed.


Scenario B: An individual wakes up ill and gets out of bed. The bed sensor alerts the remote caregiver that the individual is up and out of bed. Through a camera in the hallway directly outside the bedroom, the remote caregiver sees that the individual has fallen to the floor. The individual states through the intercom that he feels ill. The remote caregiver calls 911 immediately to dispatch an ambulance. The remote caregiver then calls the on-call caregiver to get to the home immediately. While waiting for the ambulance and the on-call caregiver to arrive, the remote caregiver continues to support the individual over the cameras and intercom system.


Scenario C: An individual gets up to use the bathroom and, in the course of returning to bed, falls and is unable to get up. The response protocol would identify an appropriate amount of time this individual would typically be out of bed. Once that timeline is exceeded, the on-call caregiver will be sent to go to the home to investigate.


Scenario D: An exterior door is opened in the middle of the night. All bed sensors indicate the individuals are in their beds. An alert will be activated and 911 will be called.


Scenario E: A sensor on the medication cabinet alerts the remote caregiver the cabinet is open. The remote caregiver calls the home and learns the individual has a headache. It is appropriate and safe for this individual to take comfort meds independently. In this example, the remote caregiver responds, but no onsite response is required.


Scenario F: A sensor indicates the individual is in the basement. The remote caregiver calls the home, learns the individual has recalled leaving his clothes in the dryer, and needs them for morning. The individual completes the laundry tasks. In this example, the remote caregiver responds, but no onsite response is required.


Scenario G: A sensor indicates the individual has left the home and gone into the backyard. This individual is a smoker who has stepped out for a cigarette. His average time spent smoking is 7 minutes. He returns to the home within 6 minutes. No response is required. In this example, the situation does not cross the threshold to be defined as an alert.


Scenario H: An individual has difficulty waking up to an alarm for work. At times the individual will shut off the alarm clock without becoming fully awake, thus creating a problem with attending work on time. A sensor alerts the remote caregiver that the individual has not left his room by the designated time and the remote caregiver will make a call to help the individual get up for work on time.


Scenario I: An individual with a history of urinary tract infections gets up five times to go to the bathroom. This is excessive given the normal routine. A nurse is called to assess possible health concerns.


Scenario J: An individual with a history of depression spends most of his day isolated in his bedroom. This is not a normal routine for the individual. A caregiver is called to assess a possible episode of depression.


  • How will the technology be paid for?

    • The costs of purchasing the equipment and the related installation cost be paid for using waiver funds.

  • Who owns the equipment?

    • Typically, your waiver funds are used and the equipment and system are leased from the Provider. If the system is shared with two or more individuals, the system and equipment are retained with the location and the Provider. Certain circumstances may require a discussion about portability, future use, and repeat purchases of equipment.

    • ​Some systems and equipment may need to stay together in order to work. A purchased sensor cannot work without the related system and the internet. The individual pieces of equipment are ineffective without the other related sensors and connection to that particular software system. Ownership of Remote Supports Technology is similar to purchasing a ramp for the home that benefits multiple individuals in the home, but when someone leaves, the ramp is not disassembled to give that portion to the one individual. The ramp remains to benefits the other individuals and for future individuals in this home.